Categories
About the service
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What does this service offer?
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How does it work?
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Does this service cost me anything?
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Can more than one person receive the complimentary airport lounge access?
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How is a delay calculated?
Registering your flight
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Which flights can I register?
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When can I register my flight?
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I’m trying to register, but it keeps failing...
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What personal information will be captured and stored during registration?
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If I register myself and a travel companion, can they use a lounge without me?
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Why can’t I find my flight?
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Is there an alternative way to register besides the website?
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Can I change my registration details after registration is complete?
Who is eligible to use this service?
Cancelling registrations
Airport experience & lounge vouchers
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The airport has announced a 1hr+ delay but I have not received my lounge voucher...
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Under what delay circumstances are lounge vouchers not provided?
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When am I eligible for the lounge voucher?
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How will I receive my lounge voucher?
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How do I find the lounge at the airport?
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How do I gain access to the lounge at the airport?
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How can I find out about lounge policies and services?
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Why was I denied entry to a lounge?
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What happens if my lounge voucher doesn’t work or is invalid?
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Why would I not receive an airport lounge voucher, even when I’m entitled to?
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Are children allowed in the lounge?
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Can my lounge voucher be re-sent if I accidentally delete the email/attachment?
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Can more than one person enter a lounge on the same lounge voucher?
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How do my travel companions get their vouchers?
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Do I need to register for a child?
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If a flight is cancelled or rescheduled for the next day, can I still use the benefit?
Receiving your lounge voucher
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What should I do if I don’t receive my confirmation email?
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What do I need to access my lounge vouchers?
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How am I notified about receiving the lounge vouchers?
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Can I change my email address after registration has been submitted?
Limitations & feedback
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Why can’t I register a flight?
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Why can’t I register a flight?
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I am entitled to a lounge voucher, but I haven't received it. Can I still be issued one?
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Why was I denied entry to a lounge?
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Why didn't I receive my lounge voucher when my flight was cancelled?
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How do I provide feedback or complaints?