Great service, more than once!
I couldn't find a copy of the policy documents on our computer; Columbus sent a copy immediately, with a very polite email! A few weeks ago they dealt… read more
Purchased your travel insurance with Columbus Direct and want to review your experience? Whether you’ve made a claim or not, we thrive off the feedback of our customers. Improving the experience of our customers is vital to continue providing a seamless journey, from getting a quote, all the way through to completing your claim.
Reviews are an excellent way of being able to physically see what our customers are saying, whether it’s positive, or an area where we need to find improvement in certain cases. The more reviews we collect, the more we can refine the areas in which we now know we can improve. It’s a win win, so make sure you submit your review on Trustpilot today!
I couldn't find a copy of the policy documents on our computer; Columbus sent a copy immediately, with a very polite email! A few weeks ago they dealt… read more
Found them to be pretty good when it came to processing my claim. The staff wer helpful understanding and walked me through the process carefully read more
Simple and easy to complete the on line information required with a selection of options for level of cover at a competitive price. I did contact… read more
We found the website very user friendly and in complete contrast to a different site which, after 20 minutes of frustration, I exited. The questions… read more
When purchasing my travel insurance, I forgot to print the final page. I emailed a few days later and received an extremely speedy response, of which… read more
I needed copies of my documents, emailed and received a very prompt and professional reply. Perfect! read more
We had a delayed flight from Orlando on Friday and as we’d previously registered it with Columbus on our annual family travel insurance I was sent an… read more
Had a policy with Columbus for 13 yrs. never claimed. But most reasonable quotes yr on yr. excellent customer service when asking w’s. Replied… read more
Really quick responses and got query resolved within an hour! Thankyou Aneebah read more
Quick effecient and courteous service read more
I submitted my wife's DOB incorrectly for travel insurance got in touch with Columbus Direct it was corrected immediately Now that is 1st class… read more
The service was very fast and the agent extremely useful read more